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Service Review, Langstone Harbour, UK

Service Review, Langstone Harbour, UK

Langstone Harbour Board commissioned Fisher Associates to undertake a Service Review. This was required because the two local authorities that supported the harbour with a financial operating subsidy decided that they no longer wished to continue this. There was thus a need to eliminate this either by cutting costs, finding new revenues, or increasing charges.

We therefore undertook a value for money review including:

  • The institutional framework that set out the basis for LHB, how this was applied (through governance), and how its strategic role was communicated (the strategy and management plan).
  • A business review, which considered the revenue base, and the overall financial outcomes for the last 5 years.
  • A review of staffing, and operation of the various facilities and services provided by LHB.

Recommendations were then made on how the organisation could improve economy, efficiency, and effectiveness, with a view to placing the organisation on a self-sustaining financial footing. This was achieved with reference to benchmarking LHB against several other harbour authorities with similar characteristics. (2013)

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Business Needs, Communities, Developed Economies, England, Management, Marine Leisure, Public Sector, Regions, Sectors, Service Review, Skills, UK